CET - Take a Practice Exam

How often do you experience mediocre service? This could be in a restaurant, a shop you frequently visit or even when visiting a healthcare professional. Providing a 'healthy' outcome is not rocket science, and indeed, the corrective answers of how to move from 'mediocre' to 'good' service may require only small changes with relatively little effort. Such changes are inherently more obvious to the person experiencing the service than those providing it. In this first article of her series on communication, Sarah Morgan endeavours to bring our attention to the range of communication opportunities encountered during a patient visit.